Important Need To Know Info



We’re here to help you provide the best possible customer service to your clients.  To help you with those tricky questions here are our latest client FAQ’s:-



Q. What’s the benefit of using an accelerator lamp with the teeth whitening gel?

A. Using an led teeth whitening machine accelerates the teeth whitening gel, causing it to react faster when breaking down stains.  What this means for your client is they can achieve the same result as would normally take around 14 hours with whitening gel alone in a one hour treatment.  The use of the accelerator lamp speeds up the process of the molecular breakdown of the whitening gel which makes the oxidization of the stains occur more rapidly. There are several benefits for your client to using this process: they only need to do the white diet once instead of for weeks.  The client gets instant results.  Most clients using home treatments get bored with the process before they attain maximum results.



Q. Why is peroxide whitening treatment done in 2-3 x 20 minute sessions instead of all at once?

A. After about 20 minutes the peroxide gel ‘peaks’.  This means it has completed the reaction for that application and very little stain breakdown will occur from this point.  This is why it is important to completely remove one application prior to applying the next one. 



Q. If you offer a 3rd 20 minute session will the clients teeth lighten anymore?

A. We recommend when doing a client for the first time they have a triple treatment.  This will ensure maximum results in the first visit.  Teeth will only become lighter to the colour they were originally grown.  With some clients a 3rd 20 minute session will whiten further but not always.  This will only improve the results if there are still stains on the surface of the teeth.



Q. What if the gel is left on longer than 20 minutes?

A. Leaving it on slightly longer won’t hurt but it is on little benefit.  Keep in mind the cheek retractors are not very comfortable for your client so the less time they have to wear it the better.  Leaving the gel much longer than necessary isn’t just ineffectual but is can cause aggravation both to teeth and gums. 



Q. A client just asked what my qualifications I have to offer teeth whitening, what do I say? 

A. There are no formal qualifications in Australia for teeth whitening even dentists receive vendor training as it is not part of the dental practitioners degree. You have however done the Celebrity Whitening self administered teeth whitening training course and are insured to provide the procedure.



Q. My client wants paper white teeth is it possible to achieve with teeth whitening?

A. Teeth whitening is a cosmetic procedure which will remove stains from teeth and return them to the original colour from when they were first grown.  Paper white teeth unless this was the clients original colour can only be achieved with expensive veneers and no whitening treatment no matter who performs it can achieve this.  



Q. What if the client has bad tar and nicotine stains on their teeth?

A. As this is a physical substance on the surface of the teeth not a stain, it should be removed by a dentist prior to a whitening treatment.  If the client does not want to do this they can still have a treatment and their teeth will be improved however it is important they understand much of the tar will remain.  The tar may even whiten; however, as it is highly porous it will only take a short time for the build up to appear again.  Please ensure your client understands this prior to the treatment.


Q. How long does a client have to wait after having their braces removed before having a teeth whitening treatment?

A. The cement residue form the braces can last for 3-6 months.  It is best to allow at least this time to ensure the teeth whitening treatment has a clean tooth surface to work on.  If there is still cement on the teeth no whitening will occur where the cement residue is resulting in a patchy unsightly result.



Q. Can my client have a treatment if they have a wire behind their teeth?

A. It is always best they check with their dentist first.  The paint on method is usually okay, just ask your client to be careful when applying gel not to get any on the back of their teeth just in case it has a reaction with the wire.



Q. If someone is allergic to peroxide can they use a non-peroxide whitening treatment?

A. We would not recommend it as most bleaching agents break down in to elements including peroxide as they work even non peroxide.



Q. Can I use a Non-peroxide product for someone with gum disease?

A.  If someone has gum disease or any other dental condition it is best not to offer them a treatment with any product.  Refer them to their dentist for an examination.



Q. Someone has asked me about a dark tooth with a dead nerve and how it will effect whitening?

A. This tooth discoloration is what’s called intrinsic which means it affects the tooth beneath the enamel which whitening cannot help.  There are cost effective treatment for this now like composite bonding they can ask their dentist about.  It is best to have a whitening treatment before getting any veneers or boding to ensure the teeth are as close to their natural colour as possible prior to the colour matching.



Q. What is the difference in strength between 6% hydrogen peroxide and 18% carbamide peroxide?

A. Effectively these are the same strength as hydrogen peroxide has a 3:1 ratio with carbamide peroxide.  

Why Choose Hydrogen Peroxide?
Hydrogen peroxide has more direct delivery as it begins whitening the teeth as soon as it is applied making it the prefered product for teeth whitening.  Hydrogen peroxide teeth whitening treatments can be done fast in 2-3 x 15-20 minute treatments.

Hydrogen peroxide is the most popular choice in most salons and clinics due to being faster and achieving slightly better results for your client due to its more direct delivery.

Why Choose Carbamide Peroxide?
Carbamide peroxide (also known as urea peroxide) is a combination of hydrogen peroxide and urea to create a more stable product . Carbamide peroxide has a slightly longer shelf life.  Carbamide peroxide is generally done in 2-3 x 20-25 minute treatments.  The downside is being more stable it takes longer to break down and release its whitening power.  Carbamide peroxide must break down into hydrogen peroxide before it can start working.

You can feel great about offering either a hydrogen peroxide or a carbamide peroxide products to your clients as both will produce high-quality results.   Basically it comes down to your personal preference and which you feel most comfortable with.



Q. Can I offer my clients stronger gels?

A. As a non dental practitioner your may not legally offer above 6%HP or 18%CP.  Dentists often use stronger gel because legally they can.  Once the stains have been removed there is nothing further the peroxide will do as it has virtually no effect on the enamel colour.  To use peroxide strong enough to change the colour of the enamel of the teeth would not only be damaging to the enamel but would also be extremely painful for the client and can leave lasting sensitivity issues.



Q. How long do peroxide gels last and how do I store them?

A. Peroxide whitening gels should be either refrigerated or stored in a dry, cool area out of direct sunlight. The way you store your products will significantly impact on their effectiveness.

Generally the shelf life of peroxide products is approximately 12-24 months if stored correctly.  It is important to avoid high temperatures and sunlight.  When transporting the gel in your car ensure the product is insulated from heat and sun.  We recommend you ensure your gel doesn’t go above 25 degrees Celsius at any time as this will accelerate the decompostion of the product.

If you refrigerate your peroxide gels remember to remove them from the fridge at least 1 hour prior to the treatment as cold gels will also be less effective.

Stored in the fridge peroxide can remain effective for up to 2 years, on the shelf at around 25 degrees 12 months.  The rate of decomposition increases approximately 2.2 times for each 10 degrees C rise in temperature in the range from 20 degrees C to 100 degrees C.  Decreasing temperatures have little effect on hydrogen peroxide until it drops substantially below 0 degrees C.



Q. I often have problems with cheek retractors being uncomfortable. Also sometimes I feel my clients top or bottom lip covers their teeth, how would I solve that?

A. The cheek retractors can be uncomfortable I’m afraid, however they product an excellent result.   We are now sending out a spare small and large cheek retractor with kit orders of five or more.  It is best to use the largest size you can as otherwise you will get the lip hanging over.  If this is happening try going up a size.  As you perform more treatments you will get more familiar with the look of the persons mouth and which size is likely to be best.

Silicone mouth trays are also available which are more comfortable and easier to insert but can reduce the results slightly.  LEARN MORE



Q. I am often asked what the safe length of time between treatments is, how often can a client have their teeth whitened?

A. The ADIA say it is safe to have a teeth whitening treatment 3 times a year therefore the treatment can be performed as often as every 3-4 months.  If you were treating a client this often you would only need one 20 minute session for maximum results, however the results achieved will not be as dramatic and could be as little as one or two shades.  Done this regularly it is more of a maintenance procedure.  


Q. I did a lady with the fluorosis and she asked me how long the spots will last.

A. The enhancement of the colour variation from flourosis will always fade usually in a few hours it is unlikely it will last longer than 24 hours.


Q. I was thinking my clients might find it weird that they apply the gel and not me. What would I say if asked this? What if they really want me to do it?

A. This is the usual practice with all non dentists; just let your client know it is as easy as painting their nails and to take their time.  As a non dental practitioner you are not permitted to touch your client’s mouth or apply gel to their teeth. 



Q. What happens if a client does have a reaction? 

A. We have never had a reaction from our gels where any treatment was required as the strength of the peroxide is gentle yet highly effective at the levels in our products.  If a client did have a reaction it is likely not to be serious, however, in the unlikely event a serious reaction was to occur our labeling is compliant with regulations which include a phone number for the Poisons Information Centre – 24 Hour Telephone Advice Line 13 11 26.  With your starter kit we also provide you with a client consent form which acts as a waiver and works with your insurance to protect you.



Q. How do I prevent my client from getting blisters on the inside of their mouth? 

A. Blisters generally only happen when the gel comes in contact with the soft tissue whilst under the lamp or is left after the treatment.  There is a link between mouth blisters and lips with filler.  If your client has lip filler make sure they are extra careful in applying the gel.

It is important when the client applies the gel they avoid the lips and gums, ensure it does not come in contact with the soft tissue of their mouth. If they do get some on there have them remove it with a cotton tip.  Also ensure the cheek retractor being used is large enough to keep the lips from touching the teeth.  We always give you a couple of free large with your order.  Always make sure the client is fully reclined.  If they are not fully reclined they can drool and this can wash the gel onto the soft tissue.  Also make sure the client rinses thoroughly and brushes away any remaining gel with a tooth brush to ensure no gel is left in the mouth.  Get the client to apply the vitamin e at the end of the treatment to their lips gums and the inside of their lips this should help.  Blisters will generally heal within 2-3 days.



Q. Could you please let me know whether the used in store teeth whitening gel pen can be offered to the client as a home treatment? 

A. You may allow your client to take home the remaining gel in the pen however they would need to have a mouth guard to use it with.  If they purchase a home kit you could give them the remaining gel but ideally it is better to throw it away if they don’t. It really is up to you but I think it is best to dispose of the leftover gel as it shouldn’t come in contact with the soft tissue of the mouth.