Having a Consultation


When your client arrives at the appointment it is important to have a consultation to ensure your client has the right expectations about teeth whitening.  It is also important they understand the risks and chances of sensitivity.



We offer the strongest teeth whitening gels available for use outside of a dental clinic in Australia and the highest grade teeth whitening machines.  When the process is done correctly most clients achieve maximum results in one treatment with our products which for the average person is 5-14 shades lighter.  What this means is 5-14 shades is the average level of staining a person with an average diet and lifestyle has on the surface of their teeth, who hasn’t had a whitening treatment for at least 12 months and hasn’t been using home products.

Teeth whitening bleaches the stains on the surface of the teeth it doesn’t whiten enamel no matter who does it, even a dentist.  This is the case no matter how strong the lamp is or how strong the peroxide is.  Teeth with very little staining due to good diet or the use of home whitening treatments may not show as large a result.  The more stained a person’s teeth the greater the result will be.  The whiter the persons teeth were originally the whiter the result that can be achieved.  Each client will have a different start and post treatment shade and will lighten by a different number of shades.



We like to make sure all our clients have the right expectation about teeth whitening so they can pass this on to their clients.  Our clients get the best results possible with teeth whitening; however it is important to remember results are very subjective as each individual is different.  It is an important part of the teeth whitening process to ensure your client has the right expectations prior to having a teeth whitening treatment.  Some of your clients may be using home whitening products or toothpaste which may limit results as part of the process has already been done.  

Teeth Whitening does not give the client paper white teeth no matter the level of peroxide unless they have that colour prior to staining.  Movie star white teeth are as a result of porcelain veneers not teeth whitening.  It is does make it hard when there are ads on TV with models advertising teeth whitening products who don’t have natural teeth.  



Certain discolouration will respond to whitening better than others.  Yellow stains are usually the easiest to lift as they are generally on the surface of the teeth and are caused mainly through foods and drinks.  These stains have a high to moderate chance of lifting.  Brown stains tend to work deeper into the enamel and can even be part of the natural tooth enamel.  Brown is often a product of the aging process. (more about this in the next paragraph) These stains have a moderate to low chance of lifting.  Grey stains are generally inside the tooth which is called intrinsic staining.  Causes are usually a dead nerve or the use of medications.  This discoloration is on the inside of the tooth and teeth whitening will not be effective.



Age plays a big part in the results achieved in teeth whitening.  Younger clients will have stronger, healthier enamel which means the stains will stay on the surface of the teeth and good results are generally achieved.  As we age enamel becomes thinner and microscopic cracks appear trapping the stains.  A good example for this is china; you will notice as your dinnerware ages it becomes stained and has cracks in the surface which scrubbing will no longer remove.  This is the same with tooth enamel.



It is important your client reads and signs the client consent form.  This will work with your insurance to protect you in the unlikely event there is a complication.  

There are some clients who should avoid teeth whitening due to increased risk which is outlined in the consent form.



You may like to give your client the teeth whitening aftercare sheet during the consultation and discuss the white diet to be observed 24-48 hours after the treatment.  The client must avoid staining foods while the teeth are porous or restraining will occur.  It is a good idea to mention this after the treatment to ensure the client follows this important step.  It is also a good idea to avoid alcohol after the treatment too as the client is less likely to remember to adhere to the white diet when alcohol is consumed.