Customer Support

Courses and Digital Products

Access is delivered instantly once your payment is confirmed. You’ll receive your login credentials, access code, and course URL via email, and these details will also be available in your account.

Physical Products

Delivery times vary depending on where your items are shipped from. We dispatch most orders within 1–3 business days, and shipping may be fulfilled directly from our Gold Coast facility or via dropshipping partners within Australia or internationally.

To check the status of your order:

• Log into your account to view current shipping information
• As soon as tracking details are available, they will be updated in your account dashboard

Please allow 2–10 business days for delivery, depending on your location and the origin of the item.

To check the status of your order:

• Log into your account to view ‘ORDERS’
• Click on the order you want to track.
• As soon as tracking details are available, they will be updated in your order details.
• If tracking details are not yet visible in your account, it means we have not yet received them from the carrier. As soon as the information becomes available, your account will be updated automatically with the latest shipping and tracking details.

Please allow 2–10 business days for delivery, depending on your location and the origin of the item.

Shipping & Returns – Quick Guide

Shipping Within Australia

• Orders ship within 1–3 business daysafter payment.
• Delivery takes 2–10 business daysfor metro areas and 4–12 business days for rural regions.
• Shipping costs are shown at checkout and calculated by size and weight.

International Shipping

• We ship worldwide.
• Customs duties, import taxes, and local regulations are the responsibility of the buyer.
• Please check with your local customs office before ordering.

Quality & Dispatch

• All items are carefully checked before shipping.
• If gels are damaged or compromised in transit (e.g., heat or leakage), replacements are sent free of charge.
• For other damaged goods, contact us and we will resolve the issue promptly.

Returns & Refunds

• Consumables (gels, swabs, retractors) cannot be returned for change of mind due to hygiene reasons.
• Equipment may be returned if unused, unopened, and pre-approved in writing within 7 days of delivery. A restocking fee may apply.
• Refunds are processed within 7 business days of receiving returned goods.

Teeth Whitening Systems Guarantee

We offer a 30-day results guarantee. If your clients do not see visible improvements of 5–14 shades lighter within 30 days, we will provide troubleshooting, replacement gels (if required), or a refund (less shipping).

Training Courses & Digital Products

• Delivered instantly online.
• Non-refundable, except in cases of non-delivery, technical defects, or “not as described” claims (within 7 days).

Warranty

• Equipment:12-month warranty.
• Handles: 6-month warranty.
• Home-use devices: 3-month warranty if used professionally.
• Consumables are not covered.
• Warranty excludes misuse, power surges, tampering, or lack of maintenance.

Private Label Products

• Once branded with your logo, products cannot be returned unless faulty.
• We recommend ordering samples in our brand first to ensure satisfaction.

Trouble Accessing Your Course?

Before you can access your course, please ensure the following:

• You have completed the checkout process
• Your payment has been successfully processed
• You’ve received a confirmation email with your course URL and access password

Where to Find Your Login Details

• Your course access URL and password are sent via email after your purchase
• It’s also available in the Purchases/Orders section of your account on the website where you placed your order

How to Access Your Course

To access your course, please follow these steps:

1. Go to the course URL provided in your confirmation email or account dashboard
2. Enter the access password exactly as it appears

Important Notes:

• The course password is system-generated and is not the same as your account login password
• You must use the exact password provided, including any numbers, dashes, or formatting
• Be sure there are no extra spaces before or after the password when entering it

If you’re having trouble, double-check the email for your course access details and ensure you’re using the correct password for the course—not your account login.

Accredited Certificate Delivery

All accredited courses include a CPD-accredited certificate upon successful completion of the final exam.  This will be on The Global Beauty Academy website.

Once you pass the exam:

• Your certificate will be available for instant download from your account
• An access link will also be sent to your registered email address

Please allow a few minutes for the email to arrive, and be sure to check your spam, junk, or promotions folder if you don’t see it right away.

**IMPORTANT** Please ensure Your First & Last Name appear in “Account details” as you want them to appear on your Certificate.

STEP 1: To receive your certificate with your name, please CREATE AN ACCOUNT, or LOGIN HERE.

STEP 2: Ensure you update your account with the name you want on your certificate.

STEP 3: Refresh the course page before you begin the exam.

**IMPORTANT** Please ensure Your First & Last Name appear in “Account details” as you want them to appear on your Certificate.

If you’re having trouble logging in, here are a few things to check:

1. Use the correct email address
   Make sure you’re entering the same email you used when placing your order or creating your account. If you have multiple email addresses, try each one to see which is linked to your account.
2. Reset your password
   If you’re unsure of your password, click “Forgot Password?” on the login page and follow the prompts.

• The reset email may take up to 10 minutes to arrive
• Be sure to check your spam, junk, or promotions folder
• Make sure you’re checking the correct inbox associated with your account

3. Still stuck?
   If you’ve tried the steps above and still can’t access your account, contact our support team with your full name, email address, and any order details you have. We’ll help you get back in quickly.

How to Reset Your Password

If you’ve forgotten your password or need to reset it, follow these steps:

1. Go to the login page and click “Forgot Password?”
2. Enter the email address associated with your account
3. Click Submit—this will trigger a password reset email

Important Notes:

• The reset email may take up to 10 minutes to arrive
• Be sure to check your spam, junk, or promotions folder, especially if it’s your first time receiving emails from us
• Make sure you’re checking the correct email account—the one you used when placing your order or creating your account

Once you receive the email, click the link provided to set a new password. If you don’t receive anything after 10 minutes, try resubmitting the request or contact our support team for assistance.

Yes, you can absolutely offer teeth whitening to clients.

We provide everything you need to get started confidently and professionally, including:

• Professional-grade products and equipment
• Comprehensive training through our CPD-accredited online courses
• Downloadable certificates upon successful completion of your exam

Our training is designed to give you the knowledge, tools, and confidence to offer safe, effective teeth whitening treatments. Just make sure to check your local regulations, as licensing requirements may vary depending on your location.

Step-by-Step Guide to Choosing the Right System

1. Define Your Setup

• Salon-based: Choose a high-powered system like the Pro 9000or Ultima 10K. These are ideal for fixed locations and offer fast, high-volume performance with premium LED lamps.
• Mobile technician: Opt for portable systems like the Lite 2000or Force 6000, which are lightweight and easy to transport.
• Home-based or pop-up: Look for compact kits with flexible setup options and minimal space requirements.

2. Consider Your Client Volume

• High turnover clinics: Go for systems with robust duty cycles like the Ultima 10K.
• Boutique or part-time setups: A mid-range system like the Force 6000 offers professional results without over-investing.

3. Evaluate What’s Included All kits come with:

• ISO-certified whitening gels
• Professional LED lamps
• Online training and certification
• Marketing materials(customizable in Canva)
• Ongoing support and business guidance

4. Budget & ROI

• Starter kits begin around $1,295 for for mobile setups
• Salon-grade systems start from $2,395
• Treatments typically earn $100–$300 per client, so ROI can be rapid

5. Training & Support

• All kits include free online training
• No special qualifications required
• Support includes marketing templates, before/after photos, and diagnostic help